Refund policy
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it.
- It must be unworn or unused, with all tags intact, and in its original packaging.
- You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at hello@cicadahomelife.com.
Once your return is accepted, we will provide return instructions. Please note that customers are responsible for the return shipping cost unless the product is defective or an incorrect item was sent.
Return Address:6552 Pemberley Lane.Jacksonville, FL 32244.United States
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at hello@cicadahomelife.com. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants),
- Custom products (such as special orders or personalized items),
- Personal care goods (such as beauty products),
- Hazardous materials, flammable liquids, or gases.
Please contact us if you have concerns about your specific item.
We also do not accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling Off Period/Right of Withdrawal
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the general return policy, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you whether your return has been approved. If approved, you will be refunded to your original payment method within 10 business days.
Please note:
- Customers are responsible for return shipping costs (unless the item is defective or incorrect).
- Shipping fees are non-refundable.
- If items are not returned in their original condition, or without the original packaging, additional charges may apply.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@cicadahomelife.com.
Contact Information
If you have any questions or concerns about this policy or need assistance with a return, please contact us at:
Email: hello@cicadahomelife.com